Last Updated: 12/06/2024

Welcome to NovaHost LLC! By accessing or using our website (novahosttech.com) and services, you agree to be bound by the following Terms & Conditions. Please read them carefully.

1. Acceptance of Terms

By signing up for NovaHost services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, you must cease using our services immediately.

2. Definitions

• “Company,” “We,” or “Us” refers to NovaHost LLC.
• “Services” include all hosting plans, domain registration, and other offerings provided by NovaHost LLC.
• “User,” “You,” or “Customer” refers to anyone who uses or subscribes to our services.

3. Services Overview

NovaHost LLC offers various hosting solutions, including:

• Shared Hosting
• VPS Hosting
• Cloud Hosting
• Dedicated Hosting
• WordPress Hosting

We strive to maintain 99.99% uptime for all services. However, occasional maintenance or unforeseen technical issues may arise.

4. User Responsibilities

By using our services, you agree to:

1. Provide accurate, current, and complete information during account registration.
2. Maintain the confidentiality of your account credentials.
3. Abide by all local, state, and federal laws applicable to your use of the services.
4. Avoid using our services for unlawful activities, such as hosting pirated content, phishing, or spamming.

Failure to comply with these responsibilities may result in account suspension or termination.

5. Payment and Billing

1. Billing Cycle: Payments are due at the beginning of your billing cycle, which may be monthly, quarterly, or annually, depending on your chosen plan.
2. Late Payments: If payment is not received within 7 days of the due date, your account may be suspended.
3. Refunds: Refunds are subject to our Refund Policy, available here.
4. Price Changes: NovaHost LLC reserves the right to modify prices. Customers will be notified 30 days in advance of any changes.

6. Cancellations and Termination

• Voluntary Cancellation: You may cancel your subscription via your account dashboard.
• Termination by NovaHost: We reserve the right to terminate accounts that violate these terms.
• Data Retention: Upon termination, user data will be retained for 30 days unless otherwise specified.

7. Intellectual Property

All content, trademarks, logos, and materials on our website are the property of NovaHost LLC. You may not copy, distribute, or use them without our prior written consent.

8. Limitation of Liability

NovaHost LLC is not liable for:

• Loss of data due to user error, cyberattacks, or natural disasters.
• Downtime resulting from routine maintenance or technical issues beyond our control.
• Indirect, incidental, or consequential damages arising from the use of our services.

9. Service Modifications

NovaHost LLC reserves the right to update, modify, or discontinue any service at its sole discretion. We will notify users of significant changes at least 30 days in advance.

10. Privacy Policy

We are committed to protecting your privacy. Please refer to our detailed Privacy Policy to learn how we collect, use, and protect your personal information.

11. Acceptable Use Policy (AUP)

You must adhere to our Acceptable Use Policy, which prohibits activities such as:

• Hosting malware, viruses, or harmful scripts.
• Spamming or unauthorized bulk email distribution.
• Engaging in illegal or unethical activities.

12. Indemnification

You agree to indemnify and hold NovaHost LLC harmless from any claims, damages, or legal expenses arising from your use of our services.

13. Dispute Resolution

1. Governing Law: These Terms & Conditions are governed by the laws of the State of New Mexico.
2. Arbitration: Any disputes will be resolved through binding arbitration in Albuquerque, NM.

14. Amendments to Terms

NovaHost LLC may update these Terms & Conditions periodically. Users will be notified of changes via email or announcements on our website. Continued use of our services constitutes acceptance of the updated terms.

15. Contact Information

If you have questions about these Terms & Conditions, please contact us:

• Phone: (505) 333-9914
• Address: 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA
• Email: support@novahosttech.com

By using NovaHost LLC’s services, you agree to abide by these Terms & Conditions. Thank you for choosing NovaHost LLC as your hosting provider.