Effective Date: 12/06/2024

NovaHost LLC (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website (novahosttech.com) and services.

By accessing our website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use immediately.

1. Information We Collect

We collect various types of information, including:

1.1 Personal Information

Information you provide directly, such as:

• Name
• Email address
• Phone number
• Billing information (e.g., credit card details, billing address)
• Account credentials

1.2 Non-Personal Information

Information collected automatically, such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Website usage patterns (e.g., pages visited, time spent on site)

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze website traffic, and provide personalized content.

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

• To process transactions, including billing and account setup.
• To provide hosting services and domain registration.

2.2 Communication

• To send important updates, such as account changes or policy updates.
• To respond to inquiries or support requests.

2.3 Marketing and Personalization

• To provide tailored recommendations and promotions.
• To improve website functionality and user experience.

2.4 Compliance and Legal Obligations

• To comply with legal requirements, including fraud prevention.

3. Sharing Your Information

NovaHost LLC does not sell or rent your personal information. However, we may share it under the following circumstances:

3.1 Service Providers

With trusted third-party service providers who assist in delivering our services, such as payment processors or technical support providers.

3.2 Legal Obligations

To comply with legal processes, subpoenas, or law enforcement requests.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We take the security of your data seriously and implement industry-standard measures, such as:

• Encryption of sensitive information during transmission (e.g., SSL certificates).
• Regular security audits and system updates.
• Restricted access to personal information within our organization.

While we strive to protect your data, no security system is foolproof. Please take steps to secure your account, such as using strong passwords.

5. Retention of Data

We retain personal information for as long as necessary to:

• Provide services.
• Comply with legal obligations.
• Resolve disputes and enforce agreements.

Once data is no longer needed, it is securely deleted or anonymized.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

You can request a copy of the data we hold about you.

6.2 Correction

You can request corrections to any inaccurate or incomplete data.

6.3 Deletion

You can request the deletion of your data, subject to certain legal or contractual obligations.

6.4 Marketing Preferences

You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails.

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device to enhance your browsing experience.

7.2 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality.
• Performance Cookies: Track user behavior to improve performance.
• Marketing Cookies: Deliver targeted advertisements and promotions.

7.3 Managing Cookies

You can manage cookie preferences through your browser settings. Note that disabling cookies may impact your experience.

8. Third-Party Links

Our website may contain links to third-party websites. NovaHost LLC is not responsible for the privacy practices or content of these external sites. Please review their policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The updated policy will be posted on our website with a revised “Effective Date.”

We encourage you to review this page regularly to stay informed about how we protect your data.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us:

• Phone: (505) 333-9914
• Email: support@novahosttech.com
• Address: 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA

Your privacy is important to us. Thank you for trusting NovaHost LLC with your hosting needs.