Help Center
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Explore answers to trending queries and topics for a smoother NovaHost experience.
Hosting Plans
What is included in NovaHost's hosting plans?
Each plan includes reliable uptime, scalable resources, secure data storage, and 24/7 customer support tailored to your needs.
Can I upgrade my hosting plan later?
Yes, NovaHost allows seamless upgrades to accommodate growing business needs without downtime.
Are there any hidden fees in the hosting plans?
No, our pricing is transparent with no hidden charges. Additional features are optional and clearly outlined.
Do hosting plans include free domain registration?
Some plans include free domain registration for the first year. Check individual plan details for specifics.
What level of security is offered with the hosting plans?
Our plans include SSL certificates, DDoS protection, and regular backups to keep your data safe.
Is technical support available for all hosting plans?
Yes, we provide 24/7 expert technical support for all hosting plans to resolve any issues quickly.
DNS and Domains
What is DNS, and why is it important?
DNS (Domain Name System) translates domain names into IP addresses, enabling browsers to load websites and ensuring seamless internet navigation.
Can I transfer my existing domain to NovaHost?
Yes, we support domain transfers. Our team can guide you through the transfer process to make it simple and secure.
Does NovaHost provide DNS management?
Absolutely! We offer DNS management tools to help configure, update, and maintain your domain settings easily.
Can I register multiple domains under one account?
Yes, you can manage multiple domain names under a single NovaHost account for convenience.
What happens if my domain registration expires?
If a domain expires, you may lose ownership, but we send renewal reminders and offer grace periods to help retain it.
Does domain registration include privacy protection?
Yes, many of our domain registration plans include WHOIS privacy to safeguard your personal information.
Products and Services
What services does NovaHost offer?
We provide web hosting solutions, including Shared Hosting, VPS Hosting, Cloud Hosting, and Dedicated Servers, along with domain registration and management services.
Can I customize a hosting package?
Yes, we offer flexible plans to meet your specific business needs, ensuring scalability and reliability.
Do you provide website migration services?
Absolutely! We assist with hassle-free migration of your website to NovaHost servers without any downtime.
What is the uptime guarantee for hosting services?
NovaHost ensures a 99.9% uptime guarantee for all our hosting plans to keep your website running smoothly.
Is technical support included with all services?
Yes, 24/7 expert technical support is available across all our hosting and domain services to address any issues.
Can I register international domain names?
Yes, we support the registration of a wide range of domain extensions, including international TLDs.
SSL and Security
What is SSL, and why do I need it?
SSL (Secure Sockets Layer) encrypts data between a website and its visitors, protecting sensitive information and building user trust.
Do all NovaHost plans include SSL certificates?
Yes, our hosting plans include free SSL certificates to ensure secure connections for your website.
Can I upgrade to advanced security features?
Absolutely! We offer additional security tools, including premium SSL certificates, DDoS protection, and firewalls.
How does NovaHost ensure data security?
We implement encryption, regular backups, malware scanning, and proactive monitoring to keep your data safe.
What should I do if my website is compromised?
Contact our 24/7 support team immediately. We’ll assist with recovery and implement measures to prevent future incidents.
Does SSL impact my website’s SEO?
Yes, SSL enhances your website's SEO by improving its ranking on search engines like Google, which prioritize secure websites.
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